Refund policy

For handmade and personalized items, the return policy typically differs from standard items due to their unique nature. Based on the information provided, here is a summary of the return policy for handmade and personalized items:

1. **No Refunds**: Generally, refunds are not offered for handmade and personalized items. This is because these items are often created specifically for the customer and cannot be resold to others.

2. **Double Check Spelling and Dates**: It is crucial for customers to carefully review and verify all spelling, dates, or any other personalized information before submitting their order. Once the order is placed, changes may not be possible, and the customer will be responsible for any errors.

3. **Digital Proof for Approval**: In some cases, for personalized items that require customization, a digital proof may be sent to the customer for review and approval before the item is created. Customers should thoroughly check the digital proof for any errors, such as incorrect spellings or dates, and provide their approval only when they are confident it is accurate.

4. **7 Days Inspection Period**: Once the item is delivered, customers typically have a period of 7 days to inspect the item. During this time, they should carefully examine the item to ensure it meets their expectations and is free from any damage or defects.

5. **Damaged Items**: If the item arrives damaged or defective, customers may be eligible for a resolution. To initiate a claim, customers are usually required to submit clear photos of both the damaged item and the packaging it arrived in. These photos help the seller assess the damage and determine an appropriate resolution, which may include a replacement or repair.

If your item is damaged or defective, please use the contact form to get a resolution started.